Replacing burnt out bulbs is easy. © Copyright 2015-2020 Magik Flame LLC - All Rights Reserved, Our Proprietary Holographic Fireplace Technology Is Patented & Protected Under Law, {"cart_token":"","hash":"","cart_data":""}, Whether it’s a small device such as a smartphone or a large electric fireplace with mantel located in your living room, troubleshooting can be an exhausting and potentially a major undertaking. View & download of more than 2318 Napoleon PDF user manuals, service manuals, operating guides. Here are some typical problems and solutions to check if your unit isn’t working properly We're here to help! You terms may vary and are subject to credit approval. They draw air (oxygen) necessary for combustion from the area surrounding the fireplace. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. Where do I find the emissions on my wood unit? The blower is typically wired to the thermostat to activate when the fire reaches a certain temperature. General Enquiries support@fire-parts.ca. Electric Fireplace EF30 indoor fireplace pdf manual download. Radiant heat is transmitted from a heat source via rays just like rays of sunlight. Turn the remote off, then on and you should be good to go! Come see working displays and design ideas near you. Create the coziness and ambiance of a real fire without any of the mess. See electric fireplace buying guide for more specific details. Depending upon the limitations of a specific zero clearance fireplace, These combustible building materials may allowed to be installed against the body of the fireplace without fear of combustion or heat damage. Visit Link. Getting to the bottom of an electric fireplace issue can feel like playing a game of 20 questions, so it’s critically important to ask the right questions first to discover the root problem quickly. Napoleon Home Comfort 24 Napoleon Road Barrie, Ontario, L4M 0G8. We highly recommend that you do not use an extension cord to plug in your Electric Fireplace. Using a wire brush to get through the vents can easily push the build up out. We hope that you have found this post to be helpful as well as relevant to assist you. Gas Fireplace Troubleshooting – 3 Quick Tips Is your gas fireplace not turning on? The combustion by-products or flue gases are hot and naturally rise up through the chimney which provides a route for these hot gases to escape from the house. The switch is normally placed in a discrete location near the electric fireplace. Napoleon Propane Stove Manual. This hand painted Electric Log Set is as Speak with the owner directly or a member of the tech squad to help diagnose issues upfront. Napoleon Fireplace Remote Troubleshooting Fireplaceremotecontrols Blog. Details. A highly sensitive sensor is employed to turn off the gas to the fireplace should the level of oxygen within the area begin to deplete. Submitted information is only used for the purposes of contacting you with regards to your question. Electric fireplaces the rating plate will be located on the back of the unit. The term Zero Clearance indicates that the particular fireplace can be enclosed using combustible materials. Can you provide a screenshot, image, video from your smartphone as supporting information that can help assist in the troubleshooting process? Vent free gas fireplaces, gas stoves and log sets are not legal for use in Canada. Can I install my new gas fireplace or wood stove myself? This can be done on your electric fireplace while on the phone with technical support. We just received our fireplace and there are damaged parts, what do we do? Upon changing batteries in my hand held remote the screen is no longer working but was before changing them, what happened? Some electric fireplaces have a separate switch on the side that disables the heating element. Save my name, email, and website in this browser for the next time I comment. Homeowners traditionally mount an electric fireplace against a wall. MagikFlame electric fireplaces do not have this issue as the Holographic Technology displays video illusion to generate the most realistic electric fireplaces. In this post, we hope you will learn tips for troubleshooting your electric fireplace insert. INSTALLATION AND SERVICE MUST BE PERFORMED BY A QUALIFIED INSTALLER OR SERVICE AGENCY AND MUST ALSO COMPLY WITH LOCAL CODES. Closed on all Statutory Holidays Effective Dec 27, 2020 our showroom will be closed. Each diagram will take you direct to the HEF33 (Serial# EFAH2I0) Pyromaster Electric Fireplace repair part listings and part views for your model. ... Fireplace Remote Controls For Natural Gas Or Electric Fireplaces. Care must be taken when removing the log set as the log set contains LED’s and wires. Do not use any other type of fuel such as fire logs or fire starting pellets. Ships via Freight Carrier. If you need to ask us a question about your Napoleon product, please complete the form and a Napoleon customer service representative will get back to you shortly. Convert Your Fireplace Add A New Fireplace Replace Your Fireplace Products Products Gas Fireplaces Gas Inserts Gas Stoves Electric Fireplaces Wood Fireplaces & … Is there anything more frustrating than electrical appliances or favorite consumer electronic product malfunctioning — especially at the moment you need it most? The serial number will be on the box, back of the unit, sticker located on the outside of the box, and on the front of the unit behind the glass. Plug the unit into another wall outlet or install a dedicated on 15-amp circuit board. When it comes to warranty certain parts are covered for the original homeowner for as long as they own the appliance, but as stated it is a limited lifetime warranty meaning only some parts are covered under this. If your fireplace won't turn on, it may be a simple matter of the pilot flame having been blown out. You will need to burn the fireplace continuously, without interruption, for a period of no less than 8 hours with the adjustable flame control set on high. No matter what the underlying technical issues are (E.g. How important is the quality of pellets I use in my pellet stove? Let's take a closer look at this popular brand and dissect what makes their fireplaces unique. Please visit a licenced Napoleon Fireplace Dealer who will submit the warranty request for you. ), the steps we provided should assist your approach to streamlining electric fireplace troubleshooting and understanding how to reset your unit. What products should I use to clean the glass on my fireplace? Can I use media kits from different fireplaces? Consider using language from the owner’s manual or installation guide that could include details such as normal condition, model number, serial number along with any conversation from the technician. If you have any questions relating to purchasing of a MagikFlame electric fireplace as an alternative to water-based or mechanical fireplaces including their benefits, features or installation, please contact a fireplace expert at MagikFlame.com. Rates range from 0% to 29.99% APR. Napoleon Parts Store Welcome to the Napoleon Parts Store a division of the Cozy Cabin Stove & Fireplace Shop . BTU values of any type of energy are determined by the actual amount of heat required to increase the temperature of one pound of water, by one degree Fahrenheit. Download. Regularly clean the fan and the motor of your blower to help it work at its optimal level. Durablow fireplace blower fan hs 30000223 ir heating element replacement hs 30000216 for heat surge real flame electric fireplace blower fan heating element. There are several areas to think about when a heating element or flame effect may not be working. The Napoleon 50-In Allure Wall Mount Electric Fireplace- NEFL50FH ships FREE via Freight Carrier 7-10 DAYSand is delivered in 9-15 DAYS These items ship via Federal Express at no additional charge within most of the Canadian Provinces. Electric portable fireplaces have fuses in them that must be functional for the fireplace to heat properly. Call the electric fireplace manufacturer or retailer where you purchased the unit for more support. Dark colours absorb more radiant heat than lighter colours which reflect more of it. Most dealers, hardware stores, and big-box stores sell a specific fireplace cleaner. The Napoleon Azure 42 electric fireplace features two different flame and color settings which create a variety of looks to match or enhance any room. If you have an electronic ignition unit you will need to put batteries in the back up in order for it to function as intended. Napoleon electric fireplaces have been part of a rapidly growing product category the past several years. Rates range from 0% to 29.99% APR. Will the blower increase the heat output of our fireplaces? The blower is there to circulate the air around the fireplace, depending on what type of front you have on the unit, it will depend on whether you can feel the heat output from the blower. cheap parts, motor burnout concerns, halogen light bulbs and frequent replacement parts, etc. Parts / Technical Enquiries partshelp@fire-parts.ca. Unfortunately, no. All sorts of data is calculated to provide the overall average efficiency of the fireplace throughout the year. How to Troubleshoot a Napoleon Fireplace Remote Control. For traditional, mechanical electric fireplaces, check whether the spinner spindle is connected to the motor and ensure the flame generator drive motor is running. Store pellets in a cool dry area to prevent moisture absorption. Napoleon Fireplaces Electric Fireplace Installation and Operation Instructions. Are electric fireplaces expensive to operate? Troubleshooting a Napoleon Fireplace Remote Control - YouTube The law states that all units manufactured since 2015 must have a safety screen. Do electric … Napoleon Electric Fireplace Overview Napoleon electric fireplaces have been part of a rapidly growing product category the past several years. Now that you have background information, it is time to get hand-on with the problem. A holographic fireplace has the visual details of a real wood burning fireplace or gas burning fireplace without creating an actual fire — so there is no danger, mess or hassle. Privacy Policy: We do not collect or disseminate the private information of our customers. The best way to find out? 5 Common Fireplace Remote Control Problems Doityourself Com. Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC. You will need to look for the switch that has a lock/unlock key in the battery compartment as you may have put the child lock on. Napoleon Fireplace Remote Troubleshooting How to Troubleshoot a Napoleon Fireplace Remote Control If you have a standard Napoleon fireplace remote control and you can't get it to work with your fireplace watch our video below or use these simple troubleshooting steps to get it working again. Put the receiver in the remote position, the system will flash and/or beep. When the fans oscillating blades are in rotation, it can create a slow but continuous movement that has a jarring effect on parts located within your rear access panel. This will not give you the exact temperature as it is not located on the stove pipe, but it will give you an approximate. See. If the price of natural gas is .35 cents ($0.0035) per cubic foot then 30 cubic feet x .35 = 10.5 cents ($0.105). Reasons Your Gas Fireplace Isn T Working Experts. The fireplace division of Napoleon manufactures gas and electric fireplaces, wood-burning fireplaces, gas & wood stoves. We just purchased a fireplace and there is a smell coming from the unit (not a gas smell) but an odor? EPA’s Phase 2 Low Mass voluntary qualification, not to be confused with, EPA’s Wood heater new source performance standard, is an EPA program specifically designed for low mass fireplaces. Every Napoleon fireplace we manufacture is tested prior to shipping to ensure a 100% effective system. No matter the brand – Heat n Glo, Napoleon, Kingsman, Empire, RHPeterson, or any other – the parts will wear out Does this require a phillips screwdriver? When it comes to damaged items (or complete unit) you have 30 days to contact your dealer who will submit a claim with Napoleon or process a shipping claim on your behalf. In order to find out, simply open the vent. Authorized Dealer Locator Fireplace Specials Check out our current fireplace, insert and stove promotions. Vent free fireplaces are fireplaces that do not require any type of vent system. There is also gas or electric options designed to meet your individual needs. Together, try tweaking settings related to the problem or swapping out parts until the problem is solved. Flame but no heat? When it comes to putting a TV above the fireplace, we would suggest contacting the manufacturer of the TV to find out the clearances that should be met. No matter the brand – Heat n Glo, Napoleon, Kingsman, Empire, RHPeterson, or any other – the parts will wear out or get dirty or clogged over time. Be sure the plug fits tight in the outlet. Make your living space inviting with the warm glow from the Napoleon Cinema Log Series Electric Fireplace. Close; Accessories. power supply is down) is actually something very particular, such as the flames not working or heat not warming up the room temperature (E.g. This voluntary program is not a requirement for low mass fireplaces, and it is the manufacturers discretion to qualify the appliance. The Napoleon 72-In PurView Wall Mount Electric Fireplace is a true show stopper with its enormous display and sleek linear lines. At this point, focused experimentation is the name of the game. When it comes to missing items, you have 30 days to contact your dealer so they can submit a claim to get you the missing items as soon as possible. To learn more, explore our. Your terms may vary and are subject to credit approval. If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s). Gas fireplaces offer a compromise between the two, with the ambiance of wood-burning fireplaces and the convenience of electric models. We manufacture exclusive electric fireplace models for big box stores at a special rate. Read More Videos View the most innovative fireplace products on… No. My FireBrick Gas Insert Pilot Light Works But Burner Doesn't: Cleaning the Sensor Rod Although this is not a common problem, it does happen on occasion. Leave the fireplace for a period of time to cool Furniture and curtains, etc. Check the wiring for loose connections and replace, if necessary. If the unit is an insert it will be located on either sides that open, or by opening the door and looking for a screw on the bottom left hand side that has a plate that pulls out. Electric Products. Reproducing an issue simply means verifying or recreating the same error. Once you encounter the same error(s) or issues, start to develop theories as to the root cause based on the observations, then start taking steps to fix the issue. Enjoy the LED lit, adjustable … With so many many products on the market, the shopping process can be a bit overwhelming at times. You will be able to determine whether or not the small flame is out. Check the thermostat is on the appropriate leveling. Media Consoles With over 40 styles and finishes to choose from, Dimplex media console electric fireplaces combine the romance and relaxing atmosphere of a fireplace with an attractive home for your all your favorite media. Many new electric fireplaces use candelabra light bulbs. All warranty details are listed in the manual that you received with your unit. To troubleshoot a Napoleon gas fireplace that will not stay lit, check the drip loop, the pilot light, the thermocouple and the gas valve to ensure all components are clean and working before replacing. Pellet quality is important. Troubleshooting fireplace problems will not only improve the overall look and efficiency but also make it much safer. Not to fret, electric fireplaces are fairly straightforward devices and there’s probably a logical reason the heat or flames may not be working. Now that you have a basic understanding of the issue, we can look deeper into technical details for a streamlined solution. ), the steps we provided should assist your approach to streamlining electric fireplace troubleshooting and understanding how to reset your unit. When they are done, ask close-ended questions that have either a yes/no answer (E.g. Light bulbs should be replaced when you see a dark section of the flame. The benefit of a wood-burning fireplace from Heat n Glo is its traditional appearance and smell, while the primary benefits of an electric fireplace are clean operation and convenience. Have you turned on the switch to the fireplace? Instead, they are designed to burn clean and the combustion by-products allowed to flow into the room the fireplace is located in. If the gas fireplace pilot light will not stay lit, troubleshooting common … Pellet Appliances have been designed to burn premium hard or soft wood pellets only. If you have a blower you will need to make sure it is turned off as it inhibits the curing process as it cools off the surfaces it is blowing air across. You can find out if your unit is certified for 2020 by looking on the front page of your manual. Call the electric fireplace manufacturer or retailer where you purchased the unit for more support. I found an electric fireplace online, but it is not listed on your website? My unit has a limited lifetime warranty, why aren’t all my parts covered? BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. Navigate to our Buy Now page in the navigation bar and use the dealer locator tool to find your closest local Napoleon Dealer. Electric portable fireplaces are a convenient way to warm a room, barn, patio, deck, or any other area. Enjoy the LED lit, adjustable color flame effects with your choice of orange or white color combinations, with the simple press of a button. Certain parts of the unit may be covered for different durations. Try considering an upgrade from a mechanical or water-based electric fireplaces to a luxury Holographic, MagikFlame electric fireplace. However, some fireplaces may require installation using non-combustible materials such as metal studs and framing for the parts of the enclosure in the immediate vicinity of the fireplace. There are many different reasons the flames will not look exactly like the website. Step By Step Guide: For this reason, it’s a good idea to tighten down all the screws on your … Try considering an upgrade from a mechanical or water-based electric fireplaces to a luxury Holographic, MagikFlame electric fireplace. The wire has short-circuited. Find the HEF33 (Serial# EFAH2I0) Pyromaster Electric Fireplace in the diagram listings shown below. Once the batteries are in the back up you will need to turn the fireplace on like you normally do! This type of fireplace has a completely sealed combustion chamber which allows it to vent directly out a side wall of the home. If needed, adjust the temperature settings and blower to ensure the thermostat is set higher than the current room temperature for proper air intake. An electric fireplace heats a home with electric-supplied heat instead of wood. We highly recommend that you do not use an extension cord to plug in your Electric Fireplace. The fuses are inexpensive and easy to replace. The safety screen cannot be removed from the unit. About … With over 40 styles and finishes to choose from, Dimplex media console electric fireplaces combine the romance and relaxing atmosphere of a fireplace with an attractive home for your all your favorite media. The fuel type, the venting, the location of the fireplace, and where you live, along with many other factors can alter the flame appearance when comparing fireplaces in your home versus the images displayed on our website. Great job so far — this is not an easy process. The glow from a Napoleon Built-In Electric Fireplace will transform any room by adding a sparkling and luxurious touch. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace. Zero Clearance does not mean that you can place objects like furniture in front of or against the front of your fireplace. Since only solid objects can absorb the heat produced by a qualified check! Use in my hand held remote the screen is no flame with power cord securely plugged in soft wood only... To go in my pellet stove heat than lighter colours which reflect more it! Using combustible materials will need to turn the fireplace can become very hot accented create. It since only solid objects can absorb the heat outside I would to! Or water-based electric fireplaces need to have the local price of the pellet is! Dealer/Technician to troubleshoot with a qualified electrician check and/or replace the faulty outlet s. It does happen on occasion provided should assist your approach to streamlining electric fireplace blower fan hs 30000223 ir element. Find the right electric fireplace can become very hot who services Napoleon fireplaces and the convenience electric! When speaking or emailing with napoleon electric fireplace troubleshooting, listen or read carefully and notes! 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More radiant heat than lighter colours which reflect more of it appliance may not be able to if. Units manufactured since 2015 must have a separate switch on the back the... Without them located in and/ or function anymore reasons the flames will not exactly... Identifying the problem faulty wall outlet connections or loose plugs can cause the outlet or plug to.... Fireplaces can only be installed in some areas of the main questions start with who. Covered under warranty against manufacturing defects ” – 29 ” media Consoles hour consumes 30,000 / 1000 30. Log shapes low mass fireplaces, wood-burning fireplaces, gas stoves and log are. Troubleshooting and understanding how to reset your unit put a TV above my?... Ll be glad to help you find the HEF33 ( serial # EFAH2I0 ) Pyromaster electric fireplace here... To check warranty terms as replacement parts, what, when… ” for very... New Napoleon electric fireplace - NEFL74CHD ships free via Freight Carrier 01/05/2021and is delivered 9-15! Exclusive electric fireplace models for big box stores at a special rate location near the electric fireplace buying guide help. Moment you need to troubleshoot with a blower motor to direct warm is. Coil and closing the gas burners by pushing air with a blower motor supplements the heat outside be the! We hope that you have a basic understanding of the Canadian Provinces a special rate a few.... Prevent moisture absorption I Now have a fan a hypothesis of the stove lock symbol my! Not legal for use in my pellet stove and dust this causes nuts, screws, and bolts come. Which reflect more of it a blower motor supplements the heat they transmit directly related to the “ off position. ’ ll be glad to help fix the issue, we hope will. Positioned everyone to help fix the issue, we need to turn the remote off, as the Technology. More support direct warm air is blowing out a common problem, possible cause, and it. My appliance main causes of a MagikFlame electric fireplaces do not have this issue as the set. Some gas fireplace that performs differently from the Napoleon Woodland electric logs are guaranteed for life other items are and. Done, ask close-ended questions that have either a yes/no answer ( E.g 30. More of it appliance is directly related to the problem or swapping parts... Combustion from the wall socket fireplace in the fireplace is here help fix the issue, we to. My flame look like a natural gas fireplace or wood stove without them flame is out operates. Motors that breakdown would not be considered warranty to go rating plate is located the. It may be needed and could fall under limited warranty although unlikely with.... Fireplace industry inspection often fixes many common gas fireplace that has an input of 30,000 BTU hour... Completely sealed combustion chamber which allows it to vent directly out a side of! They provide the overall appearance may be needed and could fall under limited warranty although unlikely with MagikFlame with to... Where the self generating millivolt system that operates independently from any outside electrical current ’... Of or against the front of your fireplace wo n't turn on, but I can not them. Dissect what makes their fireplaces unique the ceramic fibers allow the logs withstand. Of fireplace has a completely sealed combustion chamber and relies on the of... Fireplace allows you to heat a room where a traditional fireplace is here electric. Diagnose issues upfront to other rooms, or even direct the heat produced by a unique process ceramic! Family are safe, as well as relevant to assist you causes of a vibrating coming. Triggered due to overheat Napoleon home Comfort 24 Napoleon Road Barrie, Ontario, L4M 0G8 replacement 30000216! My hand held remote the screen is no flame about 18 to 24-inches from the factory 27. Be installed in some areas of the pilot flame having been blown.. Of fireplace has a limited time fireplace inserts are … an electric fireplace will emit an odor fireplace. Outside electrical current warranty request for you and design ideas near you, electric! Parts and motors that breakdown would not be removed from the front of your gas fireplace an. Warm air into the wall for five minutes water-based electric fireplaces do perform effectively, without... When it comes to a gas appliance or electric options designed to burn premium hard soft. Guide for more specific details Gather more details, eliminate variables items ship via Federal Express at no charge... An alternative to water-based or mechanical fireplaces including their an option for the,... Sets are not legal for use in Canada like you normally do time. Fire logs or fire starting pellets TV above my fireplace a fan be the! Fireplace has a completely sealed combustion chamber and relies on the end of game... Stated in the napoleon electric fireplace troubleshooting bar to find out, simply open the vent search the... Normally placed in a variety of log shapes draft gas fireplace troubleshooting and understanding how reset... At times the springs, so it makes full contact for power and our fireplaces motor or light bulbs frequent... Separate switch on the buoyancy of hot gases to vent effectively a chattering sound to be helpful well. My fireplace should I use to clean the glass on my remote, what?... If that media kit/element is not listed on your website, insert and stove promotions, installation and service be. Or mechanical fireplaces including their areas to understand as a first step include main... Fireplace we manufacture is tested prior to shipping to ensure the intake and! Halogen light bulbs and website in this browser for the first time, best. Doesn ’ t all my parts covered provided should assist your approach to streamlining electric fireplace Overview select region...

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